Ethics Channel
Although the Ethics Hotline is managed by Holiday Club Canarias, it also applies to Angry Birds Activity Park, since the latter is part of Holiday Club Canarias as its parent company. Therefore, any communication related to Angry Birds Activity Park may also be made through this Ethics Hotline.
A safe space to report potential violations confidentially and, if you wish, anonymously.
Before continuing
Confidential
Communications will be treated confidentially.
You can remain anonymous
The tool allows users to send anonymous messagiar comunicaciones anónimas.
Protection Against Retaliation
The sender will be protected against any attempt at retaliation.
Holiday Club Canarias provides an ethical reporting channel (also known as a whistleblowing channel) for confidentially reporting potential violations within the organization.
It is designed to allow for the confidential reporting of serious or sensitive situations without having to go directly to a supervisor, and it provides protection against retaliation under most laws.
All communications made through this channel will be confidential and may be anonymous, as the security software used guarantees anonymity. The sender will be protected against any attempt at retaliation. In addition, any relevant documentation may be attached to the communications.
Following an initial review of the information to determine its relevance, an independent and objective investigation of the facts will be conducted. If a compliance violation is detected, appropriate measures will be taken.
Communications sent through this channel will be handled by a designated individual who is familiar with the company and its circumstances. This will ensure that information sent through the channel is processed promptly and that appropriate follow-up measures are taken.
In addition to providing information through our internal communication channels, you are free to send external communications to the appropriate agencies.
Before proceeding, please read the following sections carefully to ensure that the communication sent through this channel is appropriate and contains the information necessary for its proper processing.
Before continuing
Yes, the ethics channel should be used to
Illegal conduct or fraud
- Accounting or financial fraud.
- Theft or embezzlement.
- Document forgery.
- Corruption or bribery.
Harassment and Discrimination
- Violation of the company’s code of ethics.
- Failure to comply with internal policies.
- Failure to comply with labor, tax, or regulatory laws.
Conflicts of Interest
- Situations in which personal interests may influence—or appear to influence—work- or business-related decisions, such as:
- Using one’s position or responsibilities to gain a personal benefit.
- Having personal or close relationships (family, romantic partner, friends, or other ties) with individuals or companies related to one’s work that have not been officially disclosed and that could affect objectivity in decision-making.
Misuse of company resources
- Excessive personal use of company property or systems.
- Unauthorized access to information.
- Leakage of confidential data.
Unethical behavior in general
- Manipulation of results or reports.
- Unfair business practices.
- Any conduct that compromises the integrity of the company.
Harassment and Discrimination
- Workplace harassment (mobbing).
- Sexual harassment.
- Discrimination based on gender, age, origin, religion, sexual orientation, etc.
Occupational Safety and Health
- Unsafe working conditions.
- Lack of risk prevention measures.
- Psychosocial risks resulting from a lack of rest or digital disconnection.
- Situations that endanger the health of employees or customers.
The ethics channel should NOT be used to
Minor personal conflicts
- Occasional arguments among coworkers.
- Interpersonal issues without serious consequences.
- Personal animosity or disagreements.
Ordinary Employment Complaints
- Complaints regarding work schedules, vacation time, or workloads (except in cases of serious abuse or illegality).
- Disagreement with a supervisor’s decisions where there is no evidence of impropriety.
- Salary or promotion (except in cases of discrimination or related fraud).
Rumors or baseless assumptions
- “I’ve heard that…” without evidence or specific facts.
- Vague suspicions without verifiable information.
Problems faced by other suitable channels
- HR inquiries (payroll, leave, benefits).
- Technical issues related to IT or maintenance.
- Customer complaints that should be directed to customer service.
Malicious use of the channel
- Deliberate false reports.
- Messages sent for personal revenge.
- Using the channel to pressure or harass others.
Submit an anonymous report
To ensure that you submit the information anonymously, please keep the following in mind:
- If possible, do not report from a company computer.
- Do not use a computer connected to the company’s intranet.
- Access the Ethics Channel by copying or typing the URL into a web browser instead of clicking on a link.
- Do not submit personal information.
¿Why set up a secure communication channel?
Once you submit the information, you can track the progress and resolution of the case by setting up a secure communication channel.
Once the secure communication channel has been established, we recommend that you periodically check to see if you have received any related information or if you have been asked to provide clarification or additional information.
When you set up a secure communication line, you will be assigned a case number, and you will need to enter a password each time you log in.
The information you provide will be kept confidential and, if you wish, anonymous.
